In Switzerland: Free shipping on orders over CHF 100. For orders under this amount, shipping costs are calculated at checkout. Internationally: Free shipping via Swiss Post on orders over CHF 250 (excluding the USA). Note: Customs fees for international orders are the responsibility of the buyer. Shipping Times: In-stock items: Shipped within 2 business days. Estimated delivery time: Approximately 3 days for Switzerland, and between 10 and 20 days for international orders. Pre-ordered items: Please allow approximately 10 days for production. RETURNS We want you to love your ColorHug creation. If you are not completely satisfied, please contact us within 3 days of receiving your package. Return Policy: The item must be returned in its original condition (unworn, unwashed, and odor-free) within 14 days. Return shipping costs and any customs fees are your responsibility. We recommend sending the item via registered mail with tracking. We cannot be held responsible for lost returns. PLEASE NOTE: Colors: Shades may vary slightly depending on your screen settings (computer or mobile). Authenticity of Handmade: Slight irregularities in the weave or knit are normal. They attest to the handcrafted and unique nature of each piece.